# Contact Us

### guidelines & rules

## Policies & Expectations

#### Payment Policy

TSCB may require payment for field usage, certified umpires, equipment, or league services depending on the event structure. A non-refundable deposit may be required to secure matchdays or tournaments. All remaining fees must be submitted prior to the event date. Failure to complete payment may result in postponement or cancellation. Schools are responsible for ensuring payments are processed through approved channels only.

#### Cancellation & Refund Policy

Deposits are non-refundable. Cancellations within seven days of a scheduled match may incur partial charges due to confirmed umpire assignments, field reservations, and equipment preparation. TSCB reserves the right to cancel or reschedule matches due to weather, school directives, safety concerns, or emergencies involving minors. Severe weather or emergencies fall under Force Majeure and may result in rescheduling rather than refunds.

#### Booking Timeline Expectations

Schools must request matchdays a minimum of one to two weeks in advance. Final team rosters — including student names and grade levels — must be submitted at least three days prior for eligibility verification. All timing, location, or roster changes must be communicated immediately. A staff sponsor or approved adult supervisor must be present at every match without exception.

#### Communication Guidelines

All communication with TSCB must use official school or team emails — no private or informal direct messages between students and organizers. Schools must respond to scheduling updates within 24–48 hours, inform parents of match logistics, and immediately report injuries, misconduct, or safety concerns. TSCB will communicate professionally and provide timely notice of any schedule changes or weather alerts.

#### Media, Photos & Social Content

Because all participants are minors, TSCB follows strict media and consent standards. No individual student will be highlighted without student and parent or guardian approval. TSCB will not publicly tag or identify any student without consent. Student-submitted content will not be reposted unless it originates from an official school or team account. All privacy concerns raised by schools, students, or parents will be addressed promptly.

#### Disclaimer & Boundaries

Cricket is a physical sport with inherent risks. TSCB is not liable for injuries, accidents, or medical issues during gameplay, warm-ups, travel, or school activities. Schools are responsible for managing medical information and emergency protocols. TSCB staff must adhere to strict boundaries: no unsupervised interactions with minors, no student transportation, no direct communication with minors outside official channels, and no collection of personal student information without parent approval.

#### Student Behavior Expectations

All students are expected to demonstrate respect toward opponents, umpires, volunteers, and school representatives; avoid profanity, harassment, or unsafe behavior; report injuries or unsafe conditions immediately; and play honestly while upholding TSCB standards of sportsmanship and integrity.

#### School & Sponsor Agreement

By participating in TSCB programs, schools and sponsors agree to:

- Comply with all payment, scheduling, and cancellation policies
- Ensure student safety, medical clearance, and appropriate transportation
- Respect media and privacy guidelines for all minors
- Maintain professional communication at all times
- Cooperate fully with TSCB rules and safety standards